At HELT, we offer fast and reliable shipping to our customers. We process and ship your order within 1-3 business days. Shipping costs are on a flat rate bases and displayed at checkout. For orders shipped internationally, including to the United States, please note that customs clearance procedures may apply. Customers are responsible for any customs duties, taxes, or clearance fees imposed by the destination country. These charges are not within HELT control and may vary based on the value of the items purchased. We use sturdy and eco-friendly packaging to ensure that your order arrives in perfect condition. If you have any questions about our shipping methods or costs, feel free to contact us.

We want you to be fully satisfied with your purchase from HELT. If for any reason you are not happy with your order, we accept returns and exchanges within 14 days of delivery. To initiate a return or exchange, please contact our customer service team at 905-397-5050. Please note that the item must be in its original condition and packaging. Once we receive and inspect the returned item, we will issue a refund or send a replacement. Shipping costs are non-refundable.

Time Frame: Customers have 14 days after receiving the item to initiate a return or exchange.

Condition: Require the product to be in its original condition, unused, and with all packaging materials intact.

Proof of Purchase: We need receipt or proof of purchase to process the return.

Refund or Exchange: Refunds or exchanges can be processed as long as the product is in original condition and has been approved by our team.

Restocking Fee: No restocking Fee

Return Shipping: The return shipment costs are the responsibility of the customer.

Exclusions: Clearance products and items damaged due to customer mishandling are not eligible for return or exchange.

Procedure:

1. Contact our customer service team to initiate a return at 905-397-5050

2. Send the item back with proof of purchase enclosed

3. Our team will inspect the item and notify you regarding the return or exchange process

Once the product is received at our warehouse, it will be processed for shipment within 2-3 days. Please expect delivery between 5-10 days from the shipping date. For larger orders, shipment coordination will be required with our team.

For orders shipped internationally, including to the United States, please note that customs clearance procedures may apply. Customers are responsible for any customs duties, taxes, or clearance fees imposed by the destination country. These charges are not within HELT control and may vary based on the value of the items purchased.

At HELT, customer satisfaction is our priority. Our dedicated team is committed to providing you with exceptional service. If you have any questions, concerns, or need assistance, please don't hesitate to reach out. We're here to ensure your experience with us is smooth and enjoyable. Your feedback helps us improve, so feel free to share your thoughts. Thank you for being a valued part of our community.

At HELT, your privacy and safety are paramount. We are committed to safeguarding any personal information you share with us. Rest assured that all data collected during your interaction with our website or services is handled with strict confidentiality and in compliance with applicable data protection laws. We use industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. Our goal is to provide you with a secure and trustworthy experience. For more details on how we handle your data, please refer to our Privacy Policy or contact our support team.

For wholesale inquiries or partnership opportunities, please reach out to our dedicated team at 905-397-5050.

We welcome collaborations and look forward to discussing how we can work together to meet your business needs.

Payment Methods

• Credit / Debit Cards


• Apple Pay

• Google Pay

Welcome to HELT. Please carefully read these terms and conditions before using our website.

1. Acceptance of Terms

By accessing or using our website, you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our website.

2. Online Store Terms

You must be at least the legal age of majority in your jurisdiction to make purchases from the HELT website. All purchases through our site are subject to product availability. We reserve the right to limit or cancel quantities offered on our site or limit the sales of our products to any person, household, or geographic region.

3. Product Information and Pricing

While we strive to accurately display the colours and images of our products, we cannot guarantee that your computer monitor's display of any colour will be accurate. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any product without notice.

4. Shipping and Delivery

Our shipping and delivery terms are outlined in the HELT shipping policy. We are not responsible for any delays, damages, or lost packages incurred during shipping.

5. Returns and Refunds

Please refer to the HELT return policy for information on returns, refunds, and exchanges.

6. Intellectual Property

All content on this website, including but not limited to logos, images, text, graphics, and software, is the property of HELT and is protected by copyright laws.

7. Privacy Policy

Your use of our website is also governed by our HELT privacy policy. Please review our Privacy Policy, which outlines how we collect, use, and disclose information.

8. Limitation of Liability

HELT shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our website or products.

9. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of Canada, and any disputes shall be resolved in the courts of Canada.

10. Changes to Terms

HELT reserves the right to modify these terms and conditions at any time. It is your responsibility to review these terms periodically for changes.